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Have a question about your order, tracking a favorite Jellycat release, or need gift guidance? Our team is always here to help you cuddle up with answers.
Support Hours
Mon-Sat: 10am – 6pm
Weekend orders ship promptly on the next business day
Plush Headquarters
123 Plush Avenue, Toytown
Authentic Jellycat distribution and fulfillment center
Collector GuaranteeThe Cozy Promise
Shop Jellycats100% Authentic Jellycats
Certified genuine soft toys directly from authorized batches
Careful Gift Packaging
Every plushie is packed with soft paper & gift protection
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